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TERMS & CONDITIONS

LAST UPDATED: 26/07/2026

THESE TERMS & CONDITIONS APPLY TO PURCHASES MADE THROUGH THE RENFOIL WEBSITE.
PLEASE READ THEM BEFORE PLACING AN ORDER.

ABOUT RENFOIL
RENFOIL IS OPERATED BY SOPHIE STAMP, A SOLE TRADER TRADING AS RENFOIL.
BUSINESS ADDRESS: SOPHIE, BANCOMBE ROAD, SOMERTON TRADING ESTATE, SOMERSET TA11 6SB.
EMAIL: RENFOIL@HOTMAIL.COM
THROUGHOUT THESE TERMS, “RENFOIL”, “WE”, “US” AND “OUR” REFER TO THE BUSINESS OPERATED BY THE SOLE TRADER IDENTIFIED ABOVE.

OUR PRODUCTS
RENFOIL SUPPLIES PROFESSIONAL HAIR FOILS, INCLUDING OUR SIGNATURE PRE-CUT POP-UP FOILS.
WE MAKE EVERY REASONABLE EFFORT TO ENSURE THAT PRODUCT DESCRIPTIONS, MEASUREMENTS,
PHOTOGRAPHS AND OTHER INFORMATION DISPLAYED ON OUR WEBSITE ARE ACCURATE.
OUR CURRENT SIGNATURE RENFOIL PRODUCT CONTAINS 300 PRE-CUT EMBOSSED FOIL SHEETS MEASURING 6”× 18”, SUPPLIED IN A POP-UP BOX.

PRODUCT PACKAGING, APPEARANCE OR OTHER NON-MATERIAL DETAILS MAY OCCASIONALLY CHANGE.
COLOURS DISPLAYED ON SCREENS MAY ALSO VARY SLIGHTLY DEPENDING ON THE DEVICE AND DISPLAY SETTINGS USED.

PLACING AN ORDER
BY PLACING AN ORDER THROUGH OUR WEBSITE, YOU ARE OFFERING TO PURCHASE THE SELECTED PRODUCTS SUBJECT TO THESE TERMS & CONDITIONS. YOU ARE RESPONSIBLE FOR CHECKING THAT YOUR ORDER DETAILS, DELIVERY ADDRESS AND CONTACT INFORMATION ARE CORRECT BEFORE SUBMITTING YOUR ORDER.

AFTER PLACING AN ORDER, YOU WILL RECEIVE AN ELECTRONIC CONFIRMATION.
OUR ACCEPTANCE OF YOUR ORDER TAKES PLACE WHEN WE CONFIRM THAT THE ORDER HAS BEEN ACCEPTED OR DISPATCHED, AS APPLICABLE. WE RESERVE THE RIGHT TO DECLINE OR CANCEL AN ORDER WHERE REASONABLY NECESSARY, INCLUDING WHERE:
• A PRODUCT IS UNAVAILABLE;
• THERE HAS BEEN AN OBVIOUS PRICING OR PRODUCT DESCRIPTION ERROR;
• PAYMENT HAS NOT BEEN AUTHORISED;
• WE REASONABLY SUSPECT FRAUDULENT ACTIVITY; OR
• WE ARE UNABLE TO FULFIL THE ORDER.

IF WE CANCEL AN ORDER AFTER PAYMENT HAS BEEN TAKEN, WE WILL REFUND THE AMOUNT PAID FOR THE CANCELLED GOODS.

PRICES AND PAYMENT
ALL PRICES WILL BE DISPLAYED IN POUNDS STERLING (£). ANY APPLICABLE TAXES WILL BE DEALT WITH AND DISPLAYED AS REQUIRED BY LAW. DELIVERY CHARGES ARE DISPLAYED AT CHECKOUT BEFORE YOU COMPLETE YOUR PURCHASE.

PAYMENT MUST BE MADE USING ONE OF THE PAYMENT METHODS AVAILABLE THROUGH OUR WEBSITE AT THE TIME OF ORDERING.

DELIVERY
RENFOIL CURRENTLY DELIVERS WITHIN THE UNITED KINGDOM ONLY.
AVAILABLE DELIVERY OPTIONS AND CHARGES WILL BE DISPLAYED DURING CHECKOUT.
OUR ESTIMATED STANDARD DELIVERY TIME IS 2–3 WORKING DAYS FOLLOWING DISPATCH.
DELIVERY DATES AND TIMES ARE ESTIMATES UNLESS WE EXPRESSLY AGREE OTHERWISE.
PLEASE SEE OUR SEPARATE SHIPPING & DELIVERY POLICY FOR FURTHER INFORMATION.

INCORRECT DELIVERY INFORMATION
IT IS YOUR RESPONSIBILITY TO PROVIDE A COMPLETE AND ACCURATE DELIVERY ADDRESS.
IF YOU NOTICE AN ERROR AFTER ORDERING, PLEASE CONTACT RENFOIL@HOTMAIL.COM AS SOON AS POSSIBLE. WE WILL TRY TO HELP WHERE REASONABLY POSSIBLE, BUT WE CANNOT GUARANTEE THAT DELIVERY INFORMATION CAN BE CHANGED AFTER AN ORDER HAS BEEN PROCESSED OR DISPATCHED.

CONSUMER CANCELLATION RIGHTS
IF YOU ARE PURCHASING AS A CONSUMER, YOU MAY HAVE A LEGAL RIGHT TO CHANGE YOUR MIND AND CANCEL YOUR ONLINE PURCHASE. FOR MOST ELIGIBLE GOODS PURCHASED THROUGH OUR WEBSITE, YOU HAVE 14 DAYS AFTER RECEIVING THE GOODS TO TELL US THAT YOU WISH TO CANCEL.

AFTER TELLING US THAT YOU WISH TO CANCEL, YOU MUST RETURN THE GOODS WITHIN THE APPLICABLE LEGAL TIMEFRAME. TO REQUEST A RETURN, CONTACT RENFOIL@HOTMAIL.COM.
UNLESS OTHERWISE REQUIRED BY LAW, YOU WILL BE RESPONSIBLE FOR THE COST OF RETURNING GOODS WHERE YOU ARE SIMPLY EXERCISING A CHANGE-OF-MIND CANCELLATION RIGHT.
PLEASE SEE OUR RETURNS & REFUNDS POLICY FOR FULL DETAILS.

RETURNED PRODUCTS
YOU ARE RESPONSIBLE FOR TAKING REASONABLE CARE OF PRODUCTS WHILE THEY ARE IN YOUR POSSESSION. WE ASK THAT RETURNED RENFOIL PRODUCTS ARE, WHEREVER POSSIBLE, UNOPENED, UNUSED, IN THEIR ORIGINAL PACKAGING AND SUITABLE FOR RESALE.

WHERE A CONSUMER HAS HANDLED GOODS BEYOND WHAT IS REASONABLY NECESSARY TO ESTABLISH THEIR NATURE, CHARACTERISTICS AND FUNCTIONING, AND THIS REDUCES THEIR VALUE, WE MAY MAKE AN APPROPRIATE DEDUCTION FROM THE REFUND WHERE PERMITTED BY LAW. THIS DOES NOT AFFECT YOUR RIGHTS WHERE A PRODUCT IS FAULTY, DAMAGED, INCORRECT OR NOT AS DESCRIBED.

FAULTY OR INCORRECT PRODUCTS
WE WANT OUR PRODUCTS TO REACH YOU IN THE CONDITION YOU EXPECT.
IF YOU BELIEVE YOUR RENFOIL PRODUCT IS FAULTY, DAMAGED, NOT AS DESCRIBED OR YOU HAVE RECEIVED THE WRONG ITEM, PLEASE CONTACT RENFOIL@HOTMAIL.COM WITH YOUR ORDER DETAILS.
WE MAY ASK FOR PHOTOGRAPHS OR OTHER REASONABLE INFORMATION TO HELP US INVESTIGATE THE ISSUE. NOTHING IN THESE TERMS LIMITS YOUR STATUTORY RIGHTS.

PROFESSIONAL AND BUSINESS USE
RENFOIL PRODUCTS ARE DESIGNED AND MARKETED PRIMARILY FOR USE WITHIN THE PROFESSIONAL HAIR INDUSTRY. CUSTOMERS PURCHASING PRODUCTS WHOLLY OR MAINLY FOR PURPOSES RELATING TO THEIR TRADE, BUSINESS, CRAFT OR PROFESSION MAY BE TREATED AS BUSINESS CUSTOMERS RATHER THAN CONSUMERS. CONSUMER RIGHTS REFERRED TO IN THESE TERMS APPLY WHERE THE PURCHASER IS LEGALLY ACTING AS A CONSUMER.
NOTHING IN THESE TERMS IS INTENDED TO EXCLUDE ANY RIGHTS OR REMEDIES THAT CANNOT LEGALLY BE EXCLUDED.

GES TO OUR PRODUCTS, WEBSITE, BUSINESS PRACTICES OR APPLICABLE LAW.
THE TERMS THAT APPLY TO YOUR PURCHASE WILL GENERALLY BE THOSE IN FORCE WHEN YOU PLACE YOUR ORDER.