WE HOPE YOU LOVE YOUR RENFOIL ORDER. IF SOMETHING ISN’T RIGHT, PLEASE GET IN TOUCH AND WE’LL BE HAPPY TO HELP.

CHANGE OF MIND RETURNS
IF YOU ARE PURCHASING AS A CONSUMER, YOU HAVE THE RIGHT TO CANCEL YOUR ONLINE ORDER WITHIN 14 DAYS OF RECEIVING YOUR GOODS, SUBJECT TO ANY APPLICABLE LEGAL EXCEPTIONS.
TO REQUEST A RETURN, PLEASE EMAIL RENFOIL@HOTMAIL.COM WITHIN 14 DAYS OF RECEIVING YOUR ORDER, INCLUDING YOUR NAME AND ORDER NUMBER.

ONCE YOUR RETURN HAS BEEN APPROVED, WE WILL PROVIDE YOU WITH THE RELEVANT RETURN INSTRUCTIONS AND RETURN ADDRESS.

AFTER NOTIFYING US THAT YOU WISH TO CANCEL, YOU MUST RETURN THE GOODS WITHIN 14 DAYS.
UNLESS YOUR ITEM IS FAULTY, DAMAGED OR INCORRECT, YOU ARE RESPONSIBLE FOR THE COST OF RETURNING IT TO US.

WE STRONGLY RECOMMEND USING A TRACKED POSTAL SERVICE AND KEEPING YOUR PROOF OF POSTAGE.

CONDITION OF RETURNED PRODUCTS
PLEASE TAKE REASONABLE CARE OF YOUR RENFOIL PRODUCTS WHILE THEY ARE IN YOUR POSSESSION.
WHERE POSSIBLE, PRODUCTS SHOULD BE RETURNED UNOPENED, UNUSED, IN THEIR ORIGINAL PACKAGING AND IN A CONDITION SUITABLE FOR RESALE.

YOU MAY INSPECT THE GOODS TO THE EXTENT REASONABLY NECESSARY TO ESTABLISH THEIR NATURE,
CHARACTERISTICS AND FUNCTIONING. IF THE GOODS HAVE BEEN HANDLED BEYOND WHAT IS REASONABLY NECESSARY AND THIS HAS REDUCED THEIR VALUE, WE MAY MAKE AN APPROPRIATE DEDUCTION FROM THE REFUND WHERE PERMITTED BY LAW.

REFUNDS
ONCE WE RECEIVE YOUR RETURN, WE WILL INSPECT IT AND PROCESS ANY REFUND DUE TO YOU.
WHERE YOU EXERCISE A STATUTORY RIGHT TO CANCEL, REFUNDS WILL BE MADE WITHIN THE APPLICABLE LEGAL TIMEFRAME AND TO THE ORIGINAL PAYMENT METHOD, UNLESS OTHERWISE AGREED.

WHERE REQUIRED BY LAW, WE WILL ALSO REFUND THE STANDARD DELIVERY CHARGE YOU PAID FOR US TO SEND THE ORDER TO YOU. IF YOU SELECTED A MORE EXPENSIVE DELIVERY OPTION, WE ARE NOT REQUIRED TO REFUND THE ADDITIONAL AMOUNT ABOVE OUR STANDARD DELIVERY CHARGE.
WE MAY WITHHOLD THE REFUND UNTIL WE HAVE RECEIVED THE GOODS BACK OR YOU PROVIDE EVIDENCE THAT YOU HAVE RETURNED THEM, WHERE PERMITTED BY LAW.

FAULTY, DAMAGED OR INCORRECT ITEMS
IF YOUR ORDER ARRIVES FAULTY, DAMAGED, IS NOT AS DESCRIBED, OR YOU RECEIVE AN INCORRECT ITEM, PLEASE EMAIL RENFOIL@HOTMAIL.COM AS SOON AS POSSIBLE WITH:
• YOUR NAME
• YOUR ORDER NUMBER
• A DESCRIPTION OF THE ISSUE
• PHOTOGRAPHS OF THE PRODUCT AND PACKAGING WHERE APPROPRIATE

WE WILL REVIEW THE ISSUE AND ARRANGE THE APPROPRIATE REMEDY IN ACCORDANCE WITH YOUR STATUTORY RIGHTS. WHERE GOODS ARE FAULTY, DAMAGED OR INCORRECT, WE WILL COVER REASONABLE RETURN COSTS WHERE WE ARE LEGALLY RESPONSIBLE FOR THEM.

YOUR STATUTORY RIGHTS
NOTHING IN THIS RETURNS & REFUNDS POLICY IS INTENDED TO LIMIT OR EXCLUDE ANY RIGHTS YOU HAVE UNDER APPLICABLE UK CONSUMER LAW.

FOR ANY QUESTIONS ABOUT A RETURN, PLEASE EMAIL RENFOIL@HOTMAIL.COM