LAST UPDATED: 26/07/2026.

AT RENFOIL, WE RESPECT YOUR PRIVACY AND ARE COMMITTED TO PROTECTING YOUR PERSONAL INFORMATION. THIS PRIVACY POLICY EXPLAINS HOW WE COLLECT, USE, STORE AND PROTECT YOUR PERSONAL INFORMATION WHEN YOU VISIT OUR WEBSITE, PLACE AN ORDER OR CONTACT US.

WHO WE ARE
RENFOIL IS OPERATED BY SOPHIE STAMP, A SOLE TRADER TRADING AS RENFOIL.
BUSINESS ADDRESS: SOPHIE, BANCOMBE ROAD, SOMERTON TRADING ESTATE, SOMERSET TA11 6SB
EMAIL: RENFOIL@HOTMAIL.COM. FOR THE PURPOSES OF APPLICABLE UK DATA PROTECTION LAW, THE SOLE TRADER OPERATING RENFOIL IS RESPONSIBLE FOR THE PERSONAL INFORMATION DESCRIBED IN THIS PRIVACY POLICY.

INFORMATION WE MAY COLLECT
WHEN YOU USE OUR WEBSITE, PLACE AN ORDER OR CONTACT US, WE MAY COLLECT INFORMATION INCLUDING:
• YOUR NAME;
• EMAIL ADDRESS;
• TELEPHONE NUMBER, WHERE PROVIDED;
• BILLING AND DELIVERY ADDRESS;
• ORDER AND PURCHASE INFORMATION;
• PAYMENT-RELATED INFORMATION;
• COMMUNICATIONS YOU SEND TO US, INCLUDING ENQUIRIES AND RETURN REQUESTS;
• TECHNICAL INFORMATION RELATING TO YOUR USE OF OUR WEBSITE, SUCH AS DEVICE, BROWSER AND IP ADDRESS INFORMATION; AND
• INFORMATION COLLECTED THROUGH COOKIES AND SIMILAR TECHNOLOGIES.

PAYMENT TRANSACTIONS MAY BE PROCESSED BY THIRD-PARTY PAYMENT PROVIDERS. RENFOIL DOES NOT NECESSARILY RECEIVE OR STORE YOUR COMPLETE PAYMENT CARD DETAILS.

HOW WE USE YOUR INFORMATION
WE MAY USE YOUR PERSONAL INFORMATION TO:
• PROCESS, FULFIL AND DELIVER YOUR ORDERS;
• TAKE AND MANAGE PAYMENTS;
• SEND ORDER AND DELIVERY COMMUNICATIONS;
• RESPOND TO QUESTIONS, ENQUIRIES AND CUSTOMER SERVICE REQUESTS;
• PROCESS RETURNS, REFUNDS AND COMPLAINTS;
• PREVENT OR INVESTIGATE FRAUD AND PROTECT OUR WEBSITE AND BUSINESS;
• MAINTAIN APPROPRIATE BUSINESS, ACCOUNTING AND TAX RECORDS;
• OPERATE AND IMPROVE OUR WEBSITE AND SERVICES;
• COMPLY WITH OUR LEGAL OBLIGATIONS; AND
• SEND MARKETING COMMUNICATIONS WHERE WE ARE LEGALLY PERMITTED TO DO SO.

WE WILL ONLY USE YOUR PERSONAL INFORMATION WHERE WE HAVE AN APPROPRIATE LAWFUL BASIS FOR DOING SO. DEPENDING ON THE CIRCUMSTANCES, THIS MAY INCLUDE PROCESSING THAT IS NECESSARY TO PERFORM OUR CONTRACT WITH YOU, COMPLY WITH A LEGAL OBLIGATION, PURSUE OUR LEGITIMATE INTERESTS WHERE THOSE INTERESTS ARE NOT OVERRIDDEN BY YOUR RIGHTS, OR WHERE YOU HAVE GIVEN YOUR CONSENT.

MARKETING
IF YOU CHOOSE TO SIGN UP TO RECEIVE MARKETING COMMUNICATIONS FROM RENFOIL, WE MAY USE YOUR CONTACT DETAILS TO SEND YOU INFORMATION ABOUT OUR PRODUCTS, LAUNCHES, OFFERS OR OTHER RENFOIL NEWS. WHERE CONSENT IS REQUIRED, WE WILL ONLY SEND THIS MARKETING WHERE YOU HAVE PROVIDED THE NECESSARY CONSENT.

YOU CAN UNSUBSCRIBE FROM MARKETING COMMUNICATIONS AT ANY TIME BY USING THE UNSUBSCRIBE OPTION PROVIDED IN THE COMMUNICATION OR BY CONTACTING RENFOIL@HOTMAIL.COM.

UNSUBSCRIBING FROM MARKETING WILL NOT PREVENT US FROM SENDING YOU NECESSARY SERVICE
COMMUNICATIONS RELATING TO AN ORDER YOU HAVE PLACED.

WHO WE SHARE YOUR INFORMATION WITH
WE MAY SHARE PERSONAL INFORMATION WHERE NECESSARY WITH TRUSTED THIRD PARTIES THAT
HELP US OPERATE RENFOIL, SUCH AS:
• OUR WEBSITE AND ECOMMERCE SERVICE PROVIDERS;
• PAYMENT PROCESSORS;
• DELIVERY AND COURIER PROVIDERS;
• IT, WEBSITE AND HOSTING PROVIDERS;
• PROFESSIONAL ADVISERS SUCH AS ACCOUNTANTS OR LEGAL ADVISERS, WHERE NECESSARY;
AND GOVERNMENT AUTHORITIES, REGULATORS OR LAW ENFORCEMENT BODIES WHERE WE ARE
LEGALLY REQUIRED TO DO SO.

FOR EXAMPLE, INFORMATION NEEDED TO DELIVER YOUR ORDER WILL BE PROVIDED TO THE DELIVERY
COMPANY HANDLING YOUR PARCEL. WE ONLY SHARE PERSONAL INFORMATION WHERE THERE IS AN APPROPRIATE REASON TO DO SO.

WE DO NOT SELL YOUR PERSONAL INFORMATION.

WIX
OUR WEBSITE IS BUILT USING WIX. WIX PROVIDES WEBSITE, ECOMMERCE AND RELATED TECHNOLOGY THAT ENABLES US TO OPERATE THE RENFOIL WEBSITE AND ONLINE STORE.
AS A RESULT, PERSONAL INFORMATION RELATING TO YOUR USE OF OUR WEBSITE AND PURCHASES
MAY BE PROCESSED THROUGH WIX AND ITS SERVICE PROVIDERS.

INTERNATIONAL TRANSFERS
SOME OF THE SERVICE PROVIDERS USED TO OPERATE OUR WEBSITE AND BUSINESS MAY PROCESS
OR STORE PERSONAL INFORMATION OUTSIDE THE UNITED KINGDOM. WHERE PERSONAL INFORMATION IS TRANSFERRED INTERNATIONALLY, WE WILL TAKE APPROPRIATE STEPS WHERE REQUIRED TO ENSURE THAT IT RECEIVES AN APPROPRIATE LEVEL OF PROTECTION IN ACCORDANCE WITH APPLICABLE DATA PROTECTION LAW.

HOW LONG WE KEEP YOUR INFORMATION
WE ONLY KEEP PERSONAL INFORMATION FOR AS LONG AS REASONABLY NECESSARY FOR THE
PURPOSE FOR WHICH IT WAS COLLECTED, INCLUDING TO MEET LEGAL, TAX, ACCOUNTING AND
REPORTING REQUIREMENTS AND TO DEAL WITH DISPUTES OR COMPLAINTS.
DIFFERENT TYPES OF INFORMATION MAY THEREFORE BE KEPT FOR DIFFERENT PERIODS.
WHEN PERSONAL INFORMATION IS NO LONGER REQUIRED, IT WILL BE DELETED, ANONYMISED OR
OTHERWISE SECURELY DISPOSED OF AS APPROPRIATE.

HOW WE PROTECT YOUR INFORMATION
WE TAKE REASONABLE STEPS TO PROTECT PERSONAL INFORMATION AGAINST LOSS, MISUSE,
UNAUTHORISED ACCESS, ALTERATION OR DISCLOSURE. WE ALSO USE SERVICE PROVIDERS THAT MAINTAIN THEIR OWN SECURITY MEASURES FOR THE SERVICES THEY PROVIDE.

HOWEVER, NO METHOD OF TRANSMITTING OR STORING INFORMATION ELECTRONICALLY CAN BE
GUARANTEED TO BE COMPLETELY SECURE.
.
YOUR DATA PROTECTION RIGHTS
DEPENDING ON THE CIRCUMSTANCES, UK DATA PROTECTION LAW MAY GIVE YOU RIGHTS IN RELATION
TO YOUR PERSONAL INFORMATION. THESE MAY INCLUDE THE RIGHT TO:
• ASK FOR ACCESS TO THE PERSONAL INFORMATION WE HOLD ABOUT YOU;
• ASK US TO CORRECT INACCURATE OR INCOMPLETE INFORMATION;
• ASK US TO DELETE YOUR PERSONAL INFORMATION IN CERTAIN CIRCUMSTANCES;
• ASK US TO RESTRICT HOW YOUR INFORMATION IS USED IN CERTAIN CIRCUMSTANCES;
• OBJECT TO CERTAIN USES OF YOUR PERSONAL INFORMATION;
• RECEIVE CERTAIN PERSONAL INFORMATION IN A PORTABLE FORMAT WHERE APPLICABLE; AND
• WITHDRAW YOUR CONSENT WHERE WE RELY ON CONSENT TO PROCESS YOUR INFORMATION.

THESE RIGHTS ARE SUBJECT TO APPLICABLE LEGAL REQUIREMENTS AND EXCEPTIONS.
TO EXERCISE A RELEVANT RIGHT, PLEASE CONTACT US AT RENFOIL@HOTMAIL.COM.
WE MAY NEED TO VERIFY YOUR IDENTITY BEFORE DEALING WITH YOUR REQUEST.

COOKIES
OUR WEBSITE USES COOKIES AND SIMILAR TECHNOLOGIES FOR PURPOSES SUCH AS ENABLING THE
WEBSITE AND ONLINE SHOP TO FUNCTION, REMEMBERING PREFERENCES AND, DEPENDING ON YOUR
CHOICES, UNDERSTANDING HOW THE WEBSITE IS USED. FOR MORE INFORMATION, PLEASE READ OUR COOKIE POLICY AND USE THE COOKIE CONTROLS AVAILABLE ON OUR WEBSITE.

COMPLAINTS
IF YOU HAVE A CONCERN ABOUT HOW RENFOIL USES YOUR PERSONAL INFORMATION, PLEASE CONTACT
US FIRST AT RENFOIL@HOTMAIL.COM SO THAT WE CAN TRY TO RESOLVE THE ISSUE.
YOU ALSO HAVE THE RIGHT TO RAISE A CONCERN WITH THE UK INFORMATION COMMISSIONER’S
OFFICE (ICO), THE UK’S DATA PROTECTION REGULATOR.

CHANGES TO THIS PRIVACY POLICY
WE MAY UPDATE THIS PRIVACY POLICY FROM TIME TO TIME TO REFLECT CHANGES TO OUR WEBSITE,
SERVICES, BUSINESS PRACTICES OR APPLICABLE LAW. THE LATEST VERSION WILL BE AVAILABLE ON OUR WEBSITE.

CONTACT US
IF YOU HAVE ANY QUESTIONS ABOUT THIS PRIVACY POLICY OR HOW YOUR PERSONAL INFORMATION IS
HANDLED, PLEASE CONTACT:

RENFOIL
OPERATED BY: SOPHIE STAMP, SOLE TRADER
EMAIL: RENFOIL@HOTMAIL.COM
BUSINESS ADDRESS: SOPHIE, BANCOMBE ROAD, SOMERTON TRADING ESTATE, SOMERSET TA11 6SB